Support | Sign in/Sign up FAQ and Solutions

I keep getting “Email/password is invalid or already registered” error when signing in/signing up, what do I do?

Try the following steps:

  1. Ensure your password is at least 6 characters
  2. If you are signing up, try with a different email and password combination
  3. If you have already registered, please contact support at
  4. If you are signing up for the first time and still continue to have issues, please contact support at

How do I reset my password?

Please contact support at In the near future, you will be able to reset your password without having to contact support.

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Thank you!

hello,i have the same problem with sign up/in.i cannot sign is the screenshot.can you help me