Fixed | Can't sign-in and sign-up ArkoAI for Rhino

Support
1

I used a package installer for Rhino and tried to sign up for my account. I create my account successfully and haven’t used renders once. After that, it shows “incorrect email/password combination”, or “issue with user authentication. email might already be registered”.

My Rhino version is 7.4, and I use another computer with Rhino 7.13, which has the same issues. Sign-in and sign-up both failed. By the way, there is no option for changing the password, please help me fix this issue.

2

We have found an issue with the Rhino sign in that has been really hard to figure out.

We just pushed a new version 1.3.8. Can you please try it? It should be available on Package Manager now or shortly.

3

Awesome!! We officially resolved the issue for the Rhino sign in.

If you have this issue, please use version 1.4.0 - available in the package manager and on the website here:

INSTALLER

4

Hi,
I’ am expierencing the same issue on ArkoAI 1.4.3 with Rhino 7.28

Thanks

5

Hi,

I also can’t sign up for ArkoAI 1.4.3. with Rhino 7 SR5. I keep getting “Issue with user authentication. Email might already be registered”, also tried different mails and not working.

Thanks.