Help me. I can not sign in to the plugin

Support
1

Hi there,
I downloaded the trial version for SketchUp Plugin. But when I filled the form and click Sign In or Sign Up, nothing happens. The Ruby Console shows these messages:

image
image1276×1006 31.6 KB

Please help me, thank you.
Regards

2 Likes
2

Me, too. Same here. May be your server is overloaded?

1 Like
3

@vbo
Thanks for reporting this bug. We got a massive response and our servers overloaded. We are actively working on this, please try again in a 1-2 hours.

Thank you!

4

@Cyentruk

That was the case, we fixed the issue and ArkoAI is live again

5

Has the problem been solved

6

Yes! The issue was fixed, let us know if you still can’t sign in

7

Hi there,
I have the dowloaded the sketchup plugin but unfortunately i’m unable to make an account.
“email is invalid or allready registered” with all my different email accounts.

I get:

login problem
login problem1427×906 212 KB

1 Like
8

hey there! i have the same problem

9

Hi Lucia,

Are you having the issue in Sketchup and with version 1.1.0?

10

yess!! where can i found the most recent version?

1 Like
11

Hello @luciamportiz!

Sorry you’re having issues signing in.

I’ll send you an email to get more information and we can see what the problem is.

Looking forward to fixing this for you!

-Seldon

12

@seldon
Could you please send me the same email as well?

Thank you
-Rani-

13

Yes, just sent you an email with some instructions on how you can help us to help you.

Looking forward to getting this working for you!

Also, current latest version of Arko SketchUp is 1.1.0 for any future readers.

14

Hello, we recently found an issue that is now fixed.

Please feel free to try it again @Rani.L / @luciamportiz and please let us know if there is still an issue!

15

Hello!

For issues with signing up or signing in, please see this blog post for information we need to help:

ArkoAI SketchUp | Support | Getting Help on Issues

If you could please post screenshots according to that post (Ruby Console + Arko UI Console), that will help us to best help you!

16

Hi there!
I used Arkoai rendering some pics 1hours ago and everything is ok, but now I meet the same problem that I cannot sign in .

cc4af7bc4f4035a46e9054269557536
cc4af7bc4f4035a46e90542695575361340×714 69.6 KB

1 Like
17

Hello @onlyfran!

Since you’ve rendered before, we’d guess maybe it’s an issue with your password


We reset your account, so if you “Sign Up” again hopefully that will work.

-Seldon

18

ć±ćč•æˆȘć›Ÿ 2023-03-27 210113

Same problem here, cannot sign in.
Please help me.

19

Hi @Arcticloudz ,

Can you send us an email at support@arko.ai? Please include the email you are using to sign up.

We will fix this for you as soon as possible!

20

hi
I have the same problem , what should i do ?
thanks