# I can't log in to the software, please help me **URL:** \ **Category:** Support\ **Created:** [June 27, 2023, 8:36am UTC](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189 "2023-06-27T08:36:51Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![LLY](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@LLY](https://forum.arko.ai/u/LLY)\ **Post date:** [June 27, 2023, 8:36am UTC](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189/1 "2023-06-27T08:36:51Z")
I can’t log in to the software, please help me,Hello, this is my account, [591540737@qq.com](mailto:591540737@qq.com). I may need you to reset my password when I log in to the software, because it keeps showing that the password is wrong, thank you@arko.ai ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [June 29, 2023, 2:47pm UTC](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189/2 "2023-06-29T14:47:22Z")
Hi @LLY, There are currently no users signed up with that email address. Can you try signing up? Thank you! ---
**Author:** ![Ajeng](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@Ajeng](https://forum.arko.ai/u/Ajeng)\ **Post date:** [December 18, 2024, 8:30am UTC](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189/3 "2024-12-18T08:30:47Z")
can you help me? pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee ---
**Author:** ![Ajeng](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@Ajeng](https://forum.arko.ai/u/Ajeng)\ **Post date:** [December 18, 2024, 8:31am UTC](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189/4 "2024-12-18T08:31:55Z")
i also have the same problem … ‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’‘’’