# Help me. I can not sign in to the plugin **URL:** \ **Category:** Support\ **Created:** [February 13, 2023, 6:17am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31 "2023-02-13T06:17:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![vbo](https://avatars.discourse-cdn.com/v4/letter/v/898d66/32.png) [@vbo](https://forum.arko.ai/u/vbo)\ **Post date:** [February 13, 2023, 6:17am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/1 "2023-02-13T06:17:29Z")
Hi there, I downloaded the trial version for SketchUp Plugin. But when I filled the form and click Sign In or Sign Up, nothing happens. The Ruby Console shows these messages: ![image](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/5ed7466a9be1588a673e5103c6d7208087f5a6e2.png) Please help me, thank you. Regards ---
**Author:** ![Cyentruk](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@Cyentruk](https://forum.arko.ai/u/Cyentruk)\ **Post date:** [February 13, 2023, 6:37am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/2 "2023-02-13T06:37:59Z")
Me, too. Same here. May be your server is overloaded? ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [February 13, 2023, 2:18pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/3 "2023-02-13T14:18:01Z")
@vbo Thanks for reporting this bug. We got a massive response and our servers overloaded. We are actively working on this, please try again in a 1-2 hours. Thank you! ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [February 13, 2023, 3:01pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/4 "2023-02-13T15:01:11Z")
@Cyentruk That was the case, we fixed the issue and ArkoAI is live again ---
**Author:** ![chen](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@chen](https://forum.arko.ai/u/chen)\ **Post date:** [February 17, 2023, 2:15pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/5 "2023-02-17T14:15:00Z")
Has the problem been solved？ ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [February 17, 2023, 2:15pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/6 "2023-02-17T14:15:25Z")
Yes! The issue was fixed, let us know if you still can’t sign in ---
**Author:** ![Rani.L](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@Rani.L](https://forum.arko.ai/u/Rani.L)\ **Post date:** [March 10, 2023, 4:48pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/7 "2023-03-10T16:48:50Z")
Hi there, I have the dowloaded the sketchup plugin but unfortunately i’m unable to make an account. “email is invalid or allready registered” with all my different email accounts. I get: ![login problem](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/2d3960689b7f8cc4837d79429d72e547ad8935df.jpeg) ---
**Author:** ![luciamportiz](https://avatars.discourse-cdn.com/v4/letter/l/3bc359/32.png) [@luciamportiz](https://forum.arko.ai/u/luciamportiz)\ **Post date:** [March 13, 2023, 11:53pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/8 "2023-03-13T23:53:33Z")
hey there! i have the same problem ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [March 14, 2023, 3:08am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/9 "2023-03-14T03:08:36Z")
Hi Lucia, Are you having the issue in Sketchup and with version 1.1.0? ---
**Author:** ![luciamportiz](https://avatars.discourse-cdn.com/v4/letter/l/3bc359/32.png) [@luciamportiz](https://forum.arko.ai/u/luciamportiz)\ **Post date:** [March 14, 2023, 11:48am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/10 "2023-03-14T11:48:27Z")
yess!! where can i found the most recent version? ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [March 15, 2023, 12:58am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/11 "2023-03-15T00:58:16Z")
Hello @luciamportiz! Sorry you’re having issues signing in. I’ll send you an email to get more information and we can see what the problem is. Looking forward to fixing this for you! -Seldon ---
**Author:** ![Rani.L](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@Rani.L](https://forum.arko.ai/u/Rani.L)\ **Post date:** [March 16, 2023, 8:54am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/12 "2023-03-16T08:54:57Z")
@seldon Could you please send me the same email as well? Thank you -Rani- ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [March 18, 2023, 1:46am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/13 "2023-03-18T01:46:49Z")
Yes, just sent you an email with some instructions on how you can help us to help you. Looking forward to getting this working for you! Also, current latest version of Arko SketchUp is 1.1.0 for any future readers. ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [March 18, 2023, 2:36pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/14 "2023-03-18T14:36:22Z")
Hello, we recently found an issue that is now fixed. Please feel free to try it again @Rani.L / @luciamportiz and please let us know if there is still an issue! ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [March 20, 2023, 11:50pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/15 "2023-03-20T23:50:34Z")
Hello! For issues with signing up or signing in, please see this blog post for information we need to help: [ArkoAI SketchUp | Support | Getting Help on Issues](https://forum.arko.ai/t/support-getting-help-on-issues/491) If you could please post screenshots according to that post (Ruby Console + Arko UI Console), that will help us to best help you! ---
**Author:** ![onlyfran](https://avatars.discourse-cdn.com/v4/letter/o/ecc23a/32.png) [@onlyfran](https://forum.arko.ai/u/onlyfran)\ **Post date:** [March 22, 2023, 5:51am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/16 "2023-03-22T05:51:57Z")
Hi there! I used Arkoai rendering some pics 1hours ago and everything is ok, but now I meet the same problem that I cannot sign in . ![cc4af7bc4f4035a46e9054269557536](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/5aaf3d1e8bac94d430eeb19f5b81f6d03962faa0.png) ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [March 26, 2023, 2:27pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/17 "2023-03-26T14:27:53Z")
Hello @onlyfran! Since you’ve rendered before, we’d guess maybe it’s an issue with your password… We reset your account, so if you “Sign Up” again hopefully that will work. -Seldon ---
**Author:** ![Arcticloudz](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@Arcticloudz](https://forum.arko.ai/u/Arcticloudz)\ **Post date:** [March 27, 2023, 1:04pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/18 "2023-03-27T13:04:03Z")
![屏幕截图 2023-03-27 210113](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/e580bad0d0005a3eb9aad1bbd33e047c0dc8a113.png) Same problem here, cannot sign in. Please help me. ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [March 27, 2023, 2:02pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/19 "2023-03-27T14:02:55Z")
Hi @Arcticloudz , Can you send us an email at support@arko.ai? Please include the email you are using to sign up. We will fix this for you as soon as possible! ---
**Author:** ![mina](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@mina](https://forum.arko.ai/u/mina)\ **Post date:** [March 27, 2023, 9:24pm UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31/20 "2023-03-27T21:24:11Z")
hi I have the same problem , what should i do ? thanks [Next page](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31.md?page=2)