# Fixed | Open Arko Ai in sketchup, its blank **URL:** \ **Category:** Support\ **Created:** [February 15, 2023, 6:25am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78 "2023-02-15T06:25:11Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![luugiahao](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@luugiahao](https://forum.arko.ai/u/luugiahao)\ **Post date:** [February 15, 2023, 6:25am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/1 "2023-02-15T06:25:11Z")
Hi, when I open Arko Ai in sketchup, Its always blank, didn’t see anything. Pls fix it ---
**Author:** ![TheBlack](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@TheBlack](https://forum.arko.ai/u/TheBlack)\ **Post date:** [February 15, 2023, 6:33am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/2 "2023-02-15T06:33:10Z")
I’m having the same problem and I’ve seen people say it’s because of the internet connection. But I changed my internet connection settings and the problem was not solved, did you get this problem solved? Do you have any solutions? ---
**Author:** ![luugiahao](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@luugiahao](https://forum.arko.ai/u/luugiahao)\ **Post date:** [February 15, 2023, 6:49am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/3 "2023-02-15T06:49:37Z")
I have no idea for that ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 15, 2023, 7:14am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/4 "2023-02-15T07:14:12Z")
Hey guys! I’m looking into this, is there any additional context you can provide about your issue? Do you have the latest version? ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 15, 2023, 7:27am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/5 "2023-02-15T07:27:17Z")
Send us a screenshot of the “ruby console” (Extensions \> Developer \> Ruby Console) and the UI console (Right Click the White Screen \> Inspect Element \> “Console” Tab - and post the results. We are also going to be sending an update by the end of the week that will hopefully solve it. ---
**Author:** ![luugiahao](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@luugiahao](https://forum.arko.ai/u/luugiahao)\ **Post date:** [February 15, 2023, 10:02am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/6 "2023-02-15T10:02:58Z")
![image](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/7e43ffb5bc71d3bdd1338b7b5bbee767ad4eb13e.jpeg) ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 15, 2023, 3:39pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/7 "2023-02-15T15:39:39Z")
We just pushed the new version: 1.0.4 You can find the latest installer on the website here: [INSTALLER](https://arko.ai/sketchup) This version has a specific update to try and address the white screen issue. We are actively working on another solution also, in the case this update does not solve it. ---
**Author:** ![luugiahao](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@luugiahao](https://forum.arko.ai/u/luugiahao)\ **Post date:** [February 16, 2023, 3:03am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/8 "2023-02-16T03:03:16Z")
bug not fix, still blank, pls note and fix it soon Thank You ![image](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/1afc2cfa20d96f45b05d09cecaac74935f6eeba4.jpeg) ---
**Author:** ![archifancy](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@archifancy](https://forum.arko.ai/u/archifancy)\ **Post date:** [February 17, 2023, 1:55am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/9 "2023-02-17T01:55:42Z")
have the same problem, wondering when can I get fixed version ---
**Author:** ![vuongthan](https://avatars.discourse-cdn.com/v4/letter/v/ecb155/32.png) [@vuongthan](https://forum.arko.ai/u/vuongthan)\ **Post date:** [February 17, 2023, 4:39am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/10 "2023-02-17T04:39:33Z")
![Screenshot_2](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/bcb5049d3ec66aa6b7211112ccdce3e4cc087e30.jpeg) same probem. tried to reinstalled to 1.04. still super white! ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 17, 2023, 5:20am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/11 "2023-02-17T05:20:05Z")
Thank you for the context on this. We are working on another solution that could solve your issue! I will let you know when it is posted! ---
**Author:** ![thisisbob9](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@thisisbob9](https://forum.arko.ai/u/thisisbob9)\ **Post date:** [February 18, 2023, 12:32am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/12 "2023-02-18T00:32:13Z")
![002](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/e6f59daecde03866805d3096407c0d14d68f3bab.png) Hope you fix this soon, Thank you. ---
**Author:** ![Support\_ArkoAI](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/support_arkoai/32/20_2.png) [@Support\_ArkoAI](https://forum.arko.ai/u/Support_ArkoAI)\ **Post date:** [February 18, 2023, 5:13am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/13 "2023-02-18T05:13:17Z")
We are working on it and we will release a new version soon! In the upcoming release, we will also include: - UI improved - Higher quality renders! ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 18, 2023, 1:17pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/14 "2023-02-18T13:17:17Z")
We are working on the next release (1.0.5) for Arko Sketchup where we hope to have fixed this white screen issue. If you experience this issue, we recommend trying this version and seeing if it works then. The latest version can always be found here on the website: [INSTALLER](https://arko.ai/sketchup) Best, Seldon ---
**Author:** ![thisisbob9](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@thisisbob9](https://forum.arko.ai/u/thisisbob9)\ **Post date:** [February 20, 2023, 1:26am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/15 "2023-02-20T01:26:43Z")
1.0.0 is fixed the blank white, sometime ai work very well but I designed a spa but the AI did not realized it a spa bed , ai thought it was a part of floor ![image](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/0bcc22049c9c8507d29db2be7e01a273e2ef95c9.jpeg) Can you code or something to teach the ai 🙂 and AI can hardly recognize the room with recessed lights or not ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 20, 2023, 2:06am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78/16 "2023-02-20T02:06:57Z")
Really glad the latest release solved the blank screen issue for you! How interesting… a couple notes of advice: 1 - we’ve found that changing shadows / lighting / materials of the scene has been really successful in getting the AI dialed in. We’ll release a tutorial for this soon 2 - we are also currently working on an enhancement that will help give the AI more information about the scene. Stay tuned! Best, Seldon