# Fixed | Open Arko Ai in sketchup, its blank （version1.0.6） **URL:** \ **Category:** Support\ **Created:** [February 23, 2023, 5:09pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271 "2023-02-23T17:09:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![zangtu](https://avatars.discourse-cdn.com/v4/letter/z/da6949/32.png) [@zangtu](https://forum.arko.ai/u/zangtu)\ **Post date:** [February 23, 2023, 5:09pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/1 "2023-02-23T17:09:26Z")
I can’t see anything in the layout window （version1.0.6），and I can not press the RENDER button either, my sketchup version is 22.0.316 ![微信截图_20230224005540](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/9906f9376fd4e4ef0f6680bb7b592e319a020866.jpeg) ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 23, 2023, 5:23pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/2 "2023-02-23T17:23:18Z")
Hmmm let’s see if we can help you out… Can you copy paste the whole ruby console log? Or send it to me in a direct message? ---
**Author:** ![zangtu](https://avatars.discourse-cdn.com/v4/letter/z/da6949/32.png) [@zangtu](https://forum.arko.ai/u/zangtu)\ **Post date:** [February 24, 2023, 12:49am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/4 "2023-02-24T00:49:29Z")
![ruby](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/e2a2f2ba778c847a7a3cbfa6240af5fc8778f22c.jpeg) ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 24, 2023, 1:29am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/5 "2023-02-24T01:29:17Z")
Okay thank you, this is very helpful. It looks like Arko is failing to save the image of the current view. This image file is saved to the location given if you type this in the ruby console “#{ENV[‘APPDATA’]}\ArkoAI\Temp” If that path comes back okay, then we’ll have to look a little closer. On the next update I can push some code that gives us more information. Also, are you on windows or mac? ---
**Author:** ![zangtu](https://avatars.discourse-cdn.com/v4/letter/z/da6949/32.png) [@zangtu](https://forum.arko.ai/u/zangtu)\ **Post date:** [February 24, 2023, 5:20am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/6 "2023-02-24T05:20:06Z")
![微信截图_20230224131808](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/7bef1f04d5f4f85701d9f41d7db1d2c567eafb5e.png) I’m on windows ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 24, 2023, 2:45pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/7 "2023-02-24T14:45:13Z")
Okay, this is the issue. We should be able to push a fix for this today. I’ll update here when an update is available. Thank you for the feedback. ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 24, 2023, 11:52pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/8 "2023-02-24T23:52:38Z")
Hello @zangtu I just released a new update. You can find the latest installer on the website here: [INSTALLER](https://arko.ai/sketchup) If you could install this one and run Arko that’d be greatly appreciated. I don’t think it will solve the issue, but it should give us more information in the Ruby Console for figuring out the issue. ---
**Author:** ![zangtu](https://avatars.discourse-cdn.com/v4/letter/z/da6949/32.png) [@zangtu](https://forum.arko.ai/u/zangtu)\ **Post date:** [February 25, 2023, 9:46am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/9 "2023-02-25T09:46:56Z")
![微信截图_20230225174351](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/cc5592d7b1a9e9da10cf60a8da9dec9975dc2053.png) ![微信截图_20230225174405](https://canada1.discourse-cdn.com/flex027/uploads/arko/original/1X/5cfd7cc87199ac0ac4aa2f7a3bd937d6ba6369b3.jpeg) Thank you for your updating.however, it is still blank… 🤔 ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [February 26, 2023, 4:41am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/10 "2023-02-26T04:41:49Z")
So I’ve been doing some research on this issue and from the SketchUp forums there seems to be some issues with certain characters and spaces and things in file paths… I’m not exactly sure what the cause is, so we’ll have to do some more significant testing. In the meantime, I published a new version 1.0.8 on the website. You can find the latest installer here: [INSTALLER](https://arko.ai/sketchup) This version has a message in the ruby console that says `"saving current view to: ..."` that would be helpful if you send a screenshot of. If we can’t find a solution after some testing, we may need to open a ticket with SketchUp, as we have many, many users who do not have this issue, so it may be a bug in the API. More to come, and thank you for your patience. ---
**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\ **Post date:** [March 3, 2023, 11:34pm UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/11 "2023-03-03T23:34:22Z")
Hello @zangtu, I believe we have solved this issue in 1.0.9. It seemed that there was a problem with the file paths, so we updated to use a different path. Please let us know if you still have this issue. Thanks! Seldon ---
**Author:** ![zangtu](https://avatars.discourse-cdn.com/v4/letter/z/da6949/32.png) [@zangtu](https://forum.arko.ai/u/zangtu)\ **Post date:** [March 4, 2023, 3:51am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271/12 "2023-03-04T03:51:28Z")
This issue has been solved! Thank you for you updating!!