# Fixed | Can't sign-in and sign-up ArkoAI for Rhino

**URL:** <https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356>\
**Category:** Support\
**Created:** [March 3, 2023, 3:57am UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356 "2023-03-03T03:57:49Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![leibigzhen](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@leibigzhen](https://forum.arko.ai/u/leibigzhen)\
**Post date:** [March 3, 2023, 3:57am UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356/1 "2023-03-03T03:57:49Z")

</div>

I used a package installer for Rhino and tried to sign up for my account. I create my account successfully and haven’t used renders once. After that, it shows “incorrect email/password combination”, or “issue with user authentication. email might already be registered”.

My Rhino version is 7.4, and I use another computer with Rhino 7.13, which has the same issues. Sign-in and sign-up both failed. By the way, there is no option for changing the password, please help me fix this issue.

---

<div class="post-metadata">

**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\
**Post date:** [March 3, 2023, 4:18am UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356/2 "2023-03-03T04:18:55Z")

</div>

We have found an issue with the Rhino sign in that has been really hard to figure out.

We just pushed a new version 1.3.8. Can you please try it? It should be available on Package Manager now or shortly.

---

<div class="post-metadata">

**Author:** ![seldon](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.arko.ai/seldon/32/9_2.png) [@seldon](https://forum.arko.ai/u/seldon)\
**Post date:** [March 3, 2023, 5:59am UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356/3 "2023-03-03T05:59:34Z")

</div>

Awesome!! We officially resolved the issue for the Rhino sign in.

If you have this issue, please use version 1.4.0 - available in the package manager and on the website here:

[INSTALLER](https://arko.ai/rhino3d)

---

<div class="post-metadata">

**Author:** ![horst](https://avatars.discourse-cdn.com/v4/letter/h/edb3f5/32.png) [@horst](https://forum.arko.ai/u/horst)\
**Post date:** [May 10, 2023, 4:49pm UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356/4 "2023-05-10T16:49:35Z")

</div>

Hi,  
I’ am expierencing the same issue on ArkoAI 1.4.3 with Rhino 7.28

Thanks

---

<div class="post-metadata">

**Author:** ![gordan](https://avatars.discourse-cdn.com/v4/letter/g/ce7236/32.png) [@gordan](https://forum.arko.ai/u/gordan)\
**Post date:** [June 16, 2023, 8:22am UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356/5 "2023-06-16T08:22:28Z")

</div>

Hi,

I also can’t sign up for ArkoAI 1.4.3. with Rhino 7 SR5. I keep getting “_Issue with user authentication. Email might already be registered_”, also tried different mails and not working.

Thanks.