# Arko setup wizard downloads and than nothing after that
**URL:** https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871
**Category:** ArkoAI SketchUp®
**Created:** [May 2, 2023, 11:57pm UTC](https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871 "2023-05-02T23:57:00Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@fosterbben](https://forum.arko.ai/u/fosterbben)
#### Post date: [May 2, 2023, 11:57pm UTC](https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871/1 "2023-05-02T23:57:00Z")
I paid for arko and downloaded it multiple times however nothing is letting me get past the setup wizard. I haven’t been able to create an account. I need help, i paid for it without having to create an account so hopefully i don’t have to pay again.
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### Author:  [@seldon](https://forum.arko.ai/u/seldon)
#### Post date: [May 3, 2023, 12:17am UTC](https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871/2 "2023-05-03T00:17:53Z")
Hello,
Sorry that is happening.
Did you use the Arko trial before buying it?
Happy to refund if we can’t help you out so no worries
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### Author:  [@fosterbben](https://forum.arko.ai/u/fosterbben)
#### Post date: [May 3, 2023, 1:23am UTC](https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871/3 "2023-05-03T01:23:20Z")
Can i please have a refund
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### Author:  [@seldon](https://forum.arko.ai/u/seldon)
#### Post date: [May 3, 2023, 2:20am UTC](https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871/4 "2023-05-03T02:20:34Z")
Yes, of course! No problem at all. We’ll email you to confirm.
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### Author:  [@arana91](https://forum.arko.ai/u/arana91)
#### Post date: [May 6, 2023, 4:20pm UTC](https://forum.arko.ai/t/arko-setup-wizard-downloads-and-than-nothing-after-that/871/5 "2023-05-06T16:20:17Z")
hi, this same is happening to me. I have downloaded the trial but nothing happens after the setup wizard?