# Support **URL:** https://forum.arko.ai/c/support/9.md [Latest](https://forum.arko.ai/latest.md) · [Categories](https://forum.arko.ai/categories.md) · [Tags](https://forum.arko.ai/tags.md) --- ## [About the Support category](https://forum.arko.ai/t/about-the-support-category/55)
**Author:** [@seldon](https://forum.arko.ai/u/seldon)\ **Replies:** 0
Please use this category to report any bugs. Thank you! --- ## [I can't log in to the software, please help me](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189)
**Author:** [@LLY](https://forum.arko.ai/u/LLY)\ **Replies:** 3\ **Last updated:** [December 18, 2024, 8:31am UTC](https://forum.arko.ai/t/i-cant-log-in-to-the-software-please-help-me/1189 "2024-12-18T08:31:55Z")
I can’t log in to the software, please help me,Hello, this is my account, 591540737@qq.com. I may need you to reset my password when I log in to the software, because it keeps showing that the password is wrong, thank yo… --- ## [I am not able to sign up](https://forum.arko.ai/t/i-am-not-able-to-sign-up/2242)
**Author:** [@sanjana](https://forum.arko.ai/u/sanjana)\ **Replies:** 1\ **Last updated:** [October 8, 2024, 1:20am UTC](https://forum.arko.ai/t/i-am-not-able-to-sign-up/2242 "2024-10-08T01:20:11Z")
i have downloaded the trial version but i am not able to sign up it is showing me this error " email/password is invalid or already registered " --- ## [Help me. I can not sign in to the plugin](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31)
**Author:** [@vbo](https://forum.arko.ai/u/vbo)\ **Replies:** 25\ **Last updated:** [October 8, 2024, 1:19am UTC](https://forum.arko.ai/t/help-me-i-can-not-sign-in-to-the-plugin/31 "2024-10-08T01:19:36Z")
Hi there, I downloaded the trial version for SketchUp Plugin. But when I filled the form and click Sign In or Sign Up, nothing happens. The Ruby Console shows these messages: Please help me, thank you. Regards --- ## [Same seed but another render when angle camera change, why?](https://forum.arko.ai/t/same-seed-but-another-render-when-angle-camera-change-why/1320)
**Author:** [@Arkuiris](https://forum.arko.ai/u/Arkuiris)\ **Replies:** 1\ **Last updated:** [August 11, 2023, 3:14am UTC](https://forum.arko.ai/t/same-seed-but-another-render-when-angle-camera-change-why/1320 "2023-08-11T03:14:36Z")
Hi, I keep the seed but when I change the angle of camera all the architecture change too, is It normal? Same seed don’t have to keep the project similar? thanks :slight\_smile: --- ## [Fixed | Can't sign-in and sign-up ArkoAI for Rhino](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356)
**Author:** [@leibigzhen](https://forum.arko.ai/u/leibigzhen)\ **Replies:** 4\ **Last updated:** [June 16, 2023, 8:22am UTC](https://forum.arko.ai/t/fixed-cant-sign-in-and-sign-up-arkoai-for-rhino/356 "2023-06-16T08:22:28Z")
I used a package installer for Rhino and tried to sign up for my account. I create my account successfully and haven’t used renders once. After that, it shows “incorrect email/password combination”, or “issue with user a… --- ## [Fixed | 在犀牛里安装成功arkoAI ,但是点按render不出图呢](https://forum.arko.ai/t/fixed-arkoai-render/476)
**Author:** [@dan69](https://forum.arko.ai/u/dan69)\ **Replies:** 3\ **Last updated:** [March 20, 2023, 2:38am UTC](https://forum.arko.ai/t/fixed-arkoai-render/476 "2023-03-20T02:38:04Z")
在犀牛里安装成功arkoAI ,但是点按render不出图呢 --- ## [Fixed | Always Rending and no result](https://forum.arko.ai/t/fixed-always-rending-and-no-result/184)
**Author:** [@watchman\_1982](https://forum.arko.ai/u/watchman_1982)\ **Replies:** 1\ **Last updated:** [February 19, 2023, 3:52pm UTC](https://forum.arko.ai/t/fixed-always-rending-and-no-result/184 "2023-02-19T15:52:09Z")
i download the free triel for SU,when i press “RENDER”,its processing for a long time ,then there is no result. im living in China mainland, is it cause by my net? i can explore your web with no any problem. how can i ge… --- ## [Fixed | Open Arko Ai in sketchup, its blank （version1.0.6）](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271)
**Author:** [@zangtu](https://forum.arko.ai/u/zangtu)\ **Replies:** 10\ **Last updated:** [March 4, 2023, 3:51am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank-version1-0-6/271 "2023-03-04T03:51:28Z")
I can’t see anything in the layout window （version1.0.6），and I can not press the RENDER button either, my sketchup version is 22.0.316 --- ## [Fixed | How to install Arko in SketchUp?](https://forum.arko.ai/t/fixed-how-to-install-arko-in-sketchup/164)
**Author:** [@Ryou](https://forum.arko.ai/u/Ryou)\ **Replies:** 24\ **Last updated:** [March 1, 2023, 5:04pm UTC](https://forum.arko.ai/t/fixed-how-to-install-arko-in-sketchup/164 "2023-03-01T17:04:55Z")
How to install Arko in SketchUp? --- ## [I can't run the sketchup after installing the it in Windows10(sketchup 1.0.8 )](https://forum.arko.ai/t/i-cant-run-the-sketchup-after-installing-the-it-in-windows10-sketchup-1-0-8/330)
**Author:** [@lumeijing](https://forum.arko.ai/u/lumeijing)\ **Replies:** 3\ **Last updated:** [March 1, 2023, 6:03am UTC](https://forum.arko.ai/t/i-cant-run-the-sketchup-after-installing-the-it-in-windows10-sketchup-1-0-8/330 "2023-03-01T06:03:30Z")
There is no icon or interface I can click. --- ## [Fixed | Already Purchased but How to Link it to my account?](https://forum.arko.ai/t/fixed-already-purchased-but-how-to-link-it-to-my-account/314)
**Author:** [@wyyshihr](https://forum.arko.ai/u/wyyshihr)\ **Replies:** 1\ **Last updated:** [February 27, 2023, 5:24am UTC](https://forum.arko.ai/t/fixed-already-purchased-but-how-to-link-it-to-my-account/314 "2023-02-27T05:24:08Z")
I have payed one month but no message sent to my mailbox, or to my account. Can any staff check it soonly? --- ## [Fixed | BUG：can't click right history pic](https://forum.arko.ai/t/fixed-bug-cant-click-right-history-pic/192)
**Author:** [@tt383599525](https://forum.arko.ai/u/tt383599525)\ **Replies:** 4\ **Last updated:** [February 22, 2023, 5:20am UTC](https://forum.arko.ai/t/fixed-bug-cant-click-right-history-pic/192 "2023-02-22T05:20:02Z")
I have used the new version. Thank you for your technical support and quick update. In the new version, I found that I can’t click on the image generated by history. I’m not sure whether this is a bug. System: win11, rhi… --- ## [Fixed | Open Arko Ai in sketchup, its blank](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78)
**Author:** [@luugiahao](https://forum.arko.ai/u/luugiahao)\ **Replies:** 15\ **Last updated:** [February 20, 2023, 2:06am UTC](https://forum.arko.ai/t/fixed-open-arko-ai-in-sketchup-its-blank/78 "2023-02-20T02:06:57Z")
Hi, when I open Arko Ai in sketchup, Its always blank, didn’t see anything. Pls fix it --- ## [Fixed | In version 1.2.2, clicking to render does not respond](https://forum.arko.ai/t/fixed-in-version-1-2-2-clicking-to-render-does-not-respond/144)
**Author:** [@Arxchibo](https://forum.arko.ai/u/Arxchibo)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 2:31pm UTC](https://forum.arko.ai/t/fixed-in-version-1-2-2-clicking-to-render-does-not-respond/144 "2023-02-17T14:31:38Z")
Hello, I just downloaded the 1.2.2 version on rhino today, but he has no translation either on su or rhino --- ## [创建账号后没有进入免费试用界面](https://forum.arko.ai/t/topic/117)
**Author:** [@xiAoC\_z](https://forum.arko.ai/u/xiAoC_z)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 3:11am UTC](https://forum.arko.ai/t/topic/117 "2023-02-17T03:11:47Z")
创建完账号后直接只能进入付费页面，没有所说的免费试用。 --- ## [Is the community account an account logged in by the plugin?](https://forum.arko.ai/t/is-the-community-account-an-account-logged-in-by-the-plugin/110)
**Author:** [@arjj](https://forum.arko.ai/u/arjj)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 1:19am UTC](https://forum.arko.ai/t/is-the-community-account-an-account-logged-in-by-the-plugin/110 "2023-02-17T01:19:00Z")
Enter the account password in Rhino to show that the account password does not match